Gagan Pant
Head of BOSS|Google certified \"Professional Cloud Architects\" |\"PRINCE2 | ITIL
- Role
- Head Application at Tech Mahindra
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Head Application
Aug 2017 — Present · Jakarta, ID
8/2017 – Present• Reduce 40% of complaints and eliminate priority -1 trouble tickets.• Cloudification of in-house digital applications and solutions on new requirements• Transformation of EVC, Digital App. Version Upgrade Billing, CRM, Pretups, IMS.• Managing 75+ OSS, BSS & Digital applications and maintaining SLA & KPI for these applications• Review End to End migration strategy and provide solution/confirmation on a migration strategy.• Review the cutover plan and provide confirmation based on production readiness from the project plan.• Vendor management and tracking all open issues with all third-party vendors.• Track EOL & EOS timelines of all COTS Products and raise requests to upgrade or purchase AMC for the product.
Education
Kumaun University
M.Com., Finanace
1998 — 2000
Government Intermediate School, Almora, UK
Intermediate, MATHEMATICS, PHYSICS, CHEMISTRY
1993 — 1995
Indira Gandhi National Open University
MCA
2000 — 2003
Kumaun University
B. Com, Basic Marketing, Management Account, Income Tax Law, Auditing, Indian Economy, Industrial Laws,Insur
1995 — 1998
Government Intermediate School, Almora, UK
HighSchool
1992 — 1993
Skills
- Core Java
- Unix Shell Scripting
- Fraud Management
- Revenue Assurance
- Perl
- Pl/Sql
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