Gagan Narulaa

About Gagan Narulaa

Post Graduate, result oriented Business professional with more than two decades of varied…

Experience

1. General Manager

   VFS Global

   Aug 2007 — Present

   Current Responsibilities (India)• Understanding, mapping, standardizing all processes globally for the whole enterprise• Conceptualizing, Designing short time based improvement / expansion IT system in liaisons with each function of the IT department – viz. administration, architecture, security and so on.• Addressing redundancy and robustness of the process and accordingly formulating requirements for various departments including IT deliveries• Testing the developed solution, fixing bugs and rolling it in a phase wise manner across the globe• Market research, new technologies adaptive, providing innovative ideas, liaising with Business Analysts and other related sections.• Liaising with Vendors, Functional Heads, Clients, Business stakeholders at all stages from conceptualizing to end delivery• Risk Management, Change Management, Mitigation and Transitions Plans for the Enterprise Project (Business Solution) to transform to Business as Usual (BaU). Post BaU, to transform and control the Enterprise level Business solutions with involvement of relevant stakeholdersBelarus• As a Country Manager, responsible for Statutory compliance adherence, Company policy implementation, Vendor Management, Business development, P&L, Budgeting, Client Relations, Operations establishment and efficient functioning, Contingency Management, Procurement, ISO compliance etc.• Business growth achieved from start to a million dollar revenue location in the tenure of about one and a half yearRussia• Achieved organic growth spanning across the geography of Russia• Responsible for Company Policy implementation, Vendor Management, Business farming, Client Relations, Operations, P&L and Budgeting of accounts managed, Contingency Management, ISO compliance etc.• Effectively managed accounts and revenue contributions of multi-million USD per year with multiple clientsNigeria• On-site assistance to the team for improvements and critical controls