Gagan Narula

About Gagan Narula

Experienced Deputy General Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management, Customer Relationship Management (CRM), People Management, Management, and Management Information Systems (MIS). Strong operations professional with a Exec. PGD / Master of Business Administration (M.B.A.) focused in International Business Strategy from Indian Institute of Foreign Trade.

Experience

1. General Manager

   VFS Global

   Aug 2007 — Present

   Current Responsibilities (India)\\\\n\\\\n• Understanding, mapping, standardizing all processes globally for the whole enterprise\\\\n• Conceptualizing, Designing short time based improvement / expansion IT system in liaisons with each function of the IT department – viz. administration, architecture, security and so on.\\\\n• Addressing redundancy and robustness of the process and accordingly formulating requirements for various departments including IT deliveries\\\\n• Testing the developed solution, fixing bugs and rolling it in a phase wise manner across the globe\\\\n• Market research, new technologies adaptive, providing innovative ideas, liaising with Business Analysts and other related sections.\\\\n• Liaising with Vendors, Functional Heads, Clients, Business stakeholders at all stages from conceptualizing to end delivery\\\\n• Risk Management, Change Management, Mitigation and Transitions Plans for the Enterprise Project (Business Solution) to transform to Business as Usual (BaU). Post BaU, to transform and control the Enterprise level Business solutions with involvement of relevant stakeholders\\\\n\\\\nBelarus\\\\n• As a Country Manager, responsible for Statutory compliance adherence, Company policy implementation, Vendor Management, Business development, P&L, Budgeting, Client Relations, Operations establishment and efficient functioning, Contingency Management, Procurement, ISO compliance etc.\\\\n• Business growth achieved from start to a million dollar revenue location in the tenure of about one and a half year\\\\n\\\\n\\\\nRussia\\\\n• Achieved organic growth spanning across the geography of Russia\\\\n• Responsible for Company Policy implementation, Vendor Management, Business farming, Client Relations, Operations, P&L and Budgeting of accounts managed, Contingency Management, ISO compliance etc.\\\\n• Effectively managed accounts and revenue contributions of multi-million USD per year with multiple clients\\\\n\\\\n\\\\nNigeria\\\\n• On-site assistance to the team for improvements and critical controls\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Kishinchand Chellaram College of Arts Commerce and Science

  Junior College (10 plus 2)

  1994 — 1996

• St. Francis D'Assisi High School

  Schooling

• Indian Institute of Foreign Trade

  Master of Business Administration (M.B.A.), International Business Strategy

  2015 — 2016

• Thadomal Shahani Engineering College

  Bachelor of Engineering (B.E.), Chemical Engineering