Gagan Munjal

About Gagan Munjal

Decisive leader and solutions-focused Program Management Professional with a passion to conquer all that comes in the way to customer success, meeting the delivery commitments before time or on-time. While nourishing Customer-First attitude, gives equal weightage to business interests and employee well-being. Comprehensive knowledge of the organizational structure including pre-sales, account management, business development, strategy, product development, consulting, and change management. Demonstrated capacity to lead teams in direct, project and matrix organization while planning and executing high-value customer Project/Programme in complex environment and creating the cross functional Global Technical delivery teams covering the complete customer delivery landscape like pricing, Ordering, Technical design, Implementation, project management and post-sales support. Able to transform processes and build robust operating models to reduce costs, increase efficiency, and drive long-term, sustainable profitability. Comprehensive delivery experience in the Telecom, FMCG, IT/ITES, BPO, Transportation, Utility and IT Training Industry. Strategic thinker and natural problem solver with the capacity to see the big picture while also managing business as usual to ensure timely delivery. Areas of Expertise include:Project/Programme ManagementLegal Entities MergerNetwork & Voice TransformationGlobal DeliveryProduct DevelopmentSolution DevelopmentApplication DevelopmentCustomer Support Technical Account ManagementCustomer Relationship Management Strategic management of diverse portfoliosBudgeting Change Management Cross functional team building and leadershipCoaching and Mentoring Driving High Performance culture Pragmatic Thinking & Problem Solving

Experience

1. Global Lead Win Business, Solution, Planning and Delivery Assurance

   BT Group

   Jul 2025 — Present · Gurugram, IN

   Primary responsibilities include leading complex Transition and Transformation engagements across the entire Global Services portfolio—covering SDWAN, LAN, Contact Centers, and Unified Communications—in both presales and delivery phases. This role involves full ownership of contract delivery, ensuring solution integrity and planning assurance during presales, followed by delivery assurance throughout execution. The key objective is to optimize profitability while minimizing risks, ensuring sustainable and successful service delivery.

Education

• College of Engineering, Trivandrum - Kerala University

  B.Tech, Computer Science & Engineering

  1990 — 1995

• University of Kerala

  B.Tech, Computer Science

• Birla Institute of Technology and Science - BITS Pilani

  M.S., Consultancy Management

  2007 — 2009

Skills

• Planning
• Service Delivery
• Technical Support
• Mentoring
• Consulting
• Network & Voice Transformation Management
• Contract Negotiation
• Prince2
• Process Improvement
• Project Planning
• Solutions Development
• Resource Management
• Program Management
• Pre-Sales
• Coaching
• Software Project Management
• Crm
• Product Development
• Analysis
• Customer Relations
• Outsourcing
• Technical Support Operations
• Budgets
• Shared Services
• Remote Delivery Management
• Management
• Team Building
• Cti
• Networking
• Stakeholder Management
• Team Leadership
• Project Governance
• Customer Service
• Teamwork
• Team Management
• Csi
• Solution Development
• Pmo
• Leadership
• Project Management