Gagan Matharu

WORK HISTORY

EDUCATION

ABOUT GAGAN MATHARU

Change and Release Management Specialist with over 12 years of experience in IT environments, including complex, multi-vendor ecosystems. Proven expertise in leading enterprise-wide change initiatives, assessing risk and impact, facilitating CAB meetings, and aligning releases with business goals. Adept at bridging technical and business teams, driving continuous improvement, and adhering to ITIL-aligned best practices.• Lead and manage end-to-end software release cycles in alignment with business priorities. • Conduct impact assessments for vendor upgrades and organizational changes. • Facilitate CAB meetings to coordinate change planning, risk mitigation, and scheduling. • Develop, maintain, and standardize change documentation, templates, and tracking tools. • Engage IT and business stakeholders to communicate change scope, risk, and business impact.• Drove compliance with stage-specific entry/exit criteria, flagged and mitigated risks in collaboration with stakeholders, documented release impacts and approvals, and led go/no-go evaluations. • Contribute to Post-Change Reviews and Root Cause Analysis to identify areas of improvement.• Collaborate across teams (Incident, Problem, QA) to reduce change-related issues. • Generate and deliver change KPIs and metrics reports for senior leadership.