Gagan L
Team Lead - PLM Infosys | Order Management | Operations Management | Ex - Unacademy | Ex - Livspace | Ex- Swiggy
- Role
- Team Lead - Order Management at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gagan L
Procurement and Order Management - Team Lead with over 6 years of experience. Result…
Experience
Team Lead - Order Management
Apr 2024 — Present · Bengaluru, IN
Led Partner Lifecycle Management (PLM) initiatives for Microsoft Global, ensuring seamless integration of processes across the partnership lifecycle.Managed a team of 36 members, overseeing Onboarding, Contracting, Offboarding, and Merger & Acquisition processes to support operational excellence.Enhanced Quality Score from 80% in SGL to 100% in HGL through targeted process improvements and quality control measures.Motivated the team to exceed SLA targets, increasing performance from 75% to an outstanding 98.2%, consistently achieving and surpassing goals.Coordinated closely with the Microsoft Global team, facilitating effective communication and collaboration with overseas stakeholders.Provided weekly updates and progress reports to Microsoft stakeholders, ensuring transparency and alignment on project objectives.Conducted Management Business Reviews (MBRs) with comprehensive preparation, effectively showcasing project advancements and outcomes to key stakeholders.
Education
Bangalore International Public School - India
SSLC
2008 — 2011
Alva's College of Education
2nd Puc, PCME
PES University
Bachelor of Engineering, Mechanical Engineering
2013 — 2017
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