Gagan Jain

About Gagan Jain

Gagan Jain is a results-driven operations leader with a diverse background across QSR operations, supply chain, SaaS, and consulting. In his current role, he leads transformation initiatives across delivery, digital operations, and restaurant performance—helping teams scale sustainably while improving guest satisfaction and speed of service.With a foundation in consulting, logistics, and product management, he has worked across both startup and enterprise environments to deliver measurable impact—from launching operations and building high-performing teams to driving process automation and data-led decisions.Gagan began his career at Accenture, where he led support consulting engagements for an Irish energy client, designing digital tools (Alfresco Cloud), extracting insights from enterprise content systems, and influencing senior leadership decisions with data-backed recommendations to improve their experience.He holds a Master in Management from ESCP Business School (London) and an MBA in International Business from MDI Gurgaon. His undergraduate degree is in Computer Science Engineering (B.Tech) from GGSIPU, New Delhi.Gagan brings over 6 years of experience in non-profit, startup, and multicultural teams, with a proven ability to blend agile frameworks, cross-functional collaboration, and strategic thinking to drive transformation.He is passionate about operational excellence, digital enablement, team empowerment, and using data to solve real-world problems. His approach is entrepreneurial, outcome-focused, and always grounded in continuous improvement.

Experience

1. Senior Manager

   Yum! Brands

   Jun 2022 — Present · Gurugram, IN

   Leading operational transformation and performance enhancement across the Indian subcontinent by combining data insights, cross-functional collaboration, and technology enablement.Key Learnings and Achievements:• Presented strategic reviews to senior leaders, highlighting trends, operational challenges, and focus areas• Represented Indian subcontinent in global forums & reviews, driving cross-market alignments • Led deployment of multiple technology platforms and scorecards to improve operational performance• Spearheaded end-to-end development cycle for six products, from concept through to successful launch• Simplified in-store operations & improved resource efficiency, reducing team member attrition by 10%• Collaborated with partner leaders to improve performance of outlier and underperforming stores

Education

• Management Development Institute, Gurgaon

  Post Graduate Program in International Management

  2019 — 2021

• ESCP Business School

  Master in Management, Marketing and Business Consulting

  2020 — 2021

• New Era Public School - India

  Class XII, CBSE, Computer Science

  2012

• New Era Public School - India

  Class X, CBSE, Computer Science

  2010

• Maharaja Agrasen Institute Of Technology, Delhi

  Bachelor of Technology - BTech, Computer Science Engineering

  2012 — 2016