Gagan Chopra
Senior Manager - Operations at American Express
- Role
- Senior Manager - Operations at American Express
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gagan Chopra
18 years work experience in card & banking operations, customer service, financial and foreign exchange services. Ability to excel in individual roles as well as team based environment. Demonstrated competency to set goals, coach and motivate diverse teams to deliver high performance, and develop leaders. Experienced in managing operations in areas of customer service (both front office & back office including call centre management), financial services, foreign exchange services, risk management, leadership & employee development, vendor management etc. Demonstrate strong leadership, a focus on consistently improving results for business & process with maniacal focus on controls, build effective working relationships, and extremely adaptable & flexible.
Experience
Senior Manager - Operations
Sep 2006 — Present
I am presently managing KYC Due Diligence, New Account Setup, Enhanced Due Diligence, Compliance Periodic Reviews, & Payment Processing globally for the Foreign Exchange Services business. Prior to this, I have managed Item Processing, Global Account Setup & Maintenance, Regional Customer & Financial Services for EMEA, and Risk Operations for EMEA & JAPA regions in the Global Payment Options (GPO) business.
Education
Sri Venkateswara College
Bachelor Of Science (B. Sc.) Honours, Mathematics
1991 — 1994
R A Podar Institute Of Management Studies
Master of Business Administration (M.B.A.), Finance and Marketing
1994 — 1996
Skills
- Credit Cards
- Financial Risk
- Relationship Management
- Customer Service
- Business Development
- Vendor Management
- Banking
- Payments
- Business Analysis
- Analytics
- Risk Management
- Mis
- Financial Services
- Portfolio Management
- Team Management
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