Gagan Bhatia

About Gagan Bhatia

The airline management, team development, morale building, service development, project management, cultural awareness, exceeding standards, forward-thinking, performance management, aviation knowledge, operations managementTo give a professional edge to any responsibility undertaken and excel in ensuring a mutually rewarding relationship with the esteemed organizationExpertise in Learning and Development, Employee Engagement, and Organizational Development. Have worked in various industries starting from front-line customer services to Organizational DevelopmentLoves to work and interact with people and has strong interpersonal skillsSpontaneous and flexible. Ability to take and work on initiatives SpecialExpertise in various industries – Corporate Security & Safety, customer services with satisfaction is my main course As well as looks after load control or flight planning or operation with the help of air traffic control, take F.I.C OR A.D.C CLEARANCE FROM air traffics control or Liaoning with various Agencies like B.C.A.S, D.G.C.A OR DIFFERENT GROUND HANDLING AGENCIESWork knowledge-Established a framework to pursue and develop airline partnershipsPricing Strategy:Route pricing for domestic and overseas marketsNegotiating pro-rate agreements with other airlinesSales and Distribution: Set up 3 overseas operations & sales marketsSet up 1 interline distribution channel.Gagan has expertise and experience in leading the Commercial function for airlines encompassing network planning, revenue management, ancillary & cargo, sales & distribution, marketing & PR, customer support, and regulatory affairs. In his career, Gagan played roles that involved corporate planning & strategy, business set-up in Saudi Arabia restructuring, operations improvement, cost optimization, and analytics. Gagan has a keen interest in working on the application of Aviation & airline models inspired by the fields of Operations Research and Economics on real-world problems. This passion has led him to pursue and successfully earn his knowledge in Operations Management.

Experience

1. Airport Manager

   Pathik Fly - India

   Dec 2022 — Present · Delhi, IN

   Vendor Management (Liaison with Head office for vendor agreement, payments) • Regular interaction with airport stake holders and service providers • Lead and Handle on the spot customer grievances during flight disruptions • Ensuring customer satisfaction by adhering company’s set SOP’s and service delivery parameters • Conducting team briefings on service quality and ensuring team preparedness for handling emergency situation • Analyze and give comprehensive feedback to improve system, process and customer handling.Open)1 project specialties: Management & Supervision, Training & Development, Government Liaison, Passenger Facilitation Processes (ICAO Annex 9), Travel Document Checks, Aviation Security Operations (ICAO Annex 17), Investigations, and Fraud Prevention. Customer services satisfaction, liaisoning with Airport Authority, Ground services activities, Ramp operations, Cargo sales, catering check & audit report making, Main course is liaison.with D.G.C.A,AIRPORT AUTHORITIES,DIAL,BCAS,ATC,CARGO,AGENTS,SALES & GHA & GSA OPERATIONS.Managing Passenger & Baggage process in Passenger Terminal building, VIP terminal, and domestic Crew terminal.• Ensuring all 3 terminals and landside facilities and resources are available 24x7.• Managing Operation of VIP terminal and VIP Movements from KIAB.• Led special projects, events, promotions, and VIP visits.• Head business continuity and emergency response for terminal and landside operation teams.• Management of VVIP/CCIP movement and processes traveling through KIAB.• Support and implement innovative Ideas and concepts at KIAB.• Manage and deliver Stakeholders\' expectations for efficient and cost-effective performance • Ensure and implement SLA compliance by Vendors and stakeholders• Comply with regulatory requirements of DGCA, BCAS, CISF, Customs, Immigration, DPAR, etc.• Co-Chair MOWP(Method of works process) meeting for terminals, Kerbside, and landside areas

Education

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Bachelor of Business Administration (BBA), Bussiness admin

  2006 — 2008

• Swami Vivekanand International School

  High School Diploma, Arts

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Bachelor’s Degree, Business Administration, Management and Operations

  2006 — 2008