Gagan Ahuja
DGM / Account Delivery Leader
- Role
- Account Delivery Leader at IBM
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gagan Ahuja
With over 20+ years of professional experience, I currently serve as an Account Delivery Leader at IBM, where I focus on business analysis, client service delivery, and outsourcing. My work emphasizes managing service delivery, fostering client relationships, and identifying areas for process improvement to enhance outcomes. At IBM, I am committed to driving innovation and aligning business operations with strategic goals. My expertise lies in SLA and metric management, transitions of new scope, and supporting external audits. I am focused on delivering results that ensure client satisfaction while fostering continuous improvement and operational excellence.
Experience
Account Delivery Leader
Oct 2023 — Present
Education
Institute of Management Technology, Ghaziabad
Accounting and Finance
IILM University, Gurugram
Bachelor's degree
Delhi University
Bachelor of Commerce - BCom
Skills
- Vendor Management
- A/R Collections
- Team Management
- Order to Cash
- Management
- Outsourcing
- Customer Relationship Management (Crm)
- Service Delivery
- Business Analysis
- Healthcare
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