Gabriela Rivera
Manager, Business Process Engineering @TD
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WORK HISTORY
Manager, Business Process Engineering @TD
Toronto, ON, CA
Developed, communicated, and implemented a holistic strategy for process/procedures and changemanagement for Enterprise Procurement Programs• Redesigned Enterprise Procurement Programs’ processes from an efficiency and control perspective• Led end-to-end change management activities for all new processes’ implementations, partnering with stakeholders, developing communication and training strategies to drive adoption across 7 Business Process Units• Led the Risk and Control Self-Assessment (RCSA) program for 2 Assessable Units (AUs) across 7 Business Process Units (BPUs), coordinating end-to-end process maps, risk identification, control assessments, and remediation planning with cross-functional stakeholdersSkills: Business Process Mapping · Business Process Management · Lean Process Improvement · Analytics · Stakeholder Management · Senior Stakeholder Management · Business Analysis · Change Management· Project Management · Project Documentation · Project Delivery · Organizational Agility · Strategic Influence
EDUCATION
Universidad Tecnológica Centroamericana
Master of Science (M.Sc.)
Universidad Tecnológica Centroamericana
Bachelor of Science (B.Sc.)
Seneca College
Engineering Program
SKILLS
ABOUT GABRIELA RIVERA
Passionate process-driven and analytical professional with 10+ years of progressive career in continuous improvement and change management within the financial and retail industry. Hands-on experience in business process management, business governance and controls, project governance, change management and operational effectiveness.My core areas of expertise include: Project Management, Change Management, Business Process Management, Process Mapping, Process Re-Engineering, Lean and Continuous Improvement.
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