Gabriela Palacios McMahon
Global Mobility & Account Management Leader | Driving Client Retention, Revenue Growth & Compliance Excellence | Bilingual (EN/ES)
- Role
- Client Services Manager at Aires
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Gabriela Palacios McMahon
Global Mobility and Account Management Leader with 20+ years of experience delivering…
Experience
Client Services Manager
Mar 2018 — Present
Direct $4.5M+ global mobility portfolio, including the firm’s largest account, achieving 95%+ client retention and 20% growth in cross-sell revenue- Spearhead M&A transitions and policy redesigns, ensuring seamless integration across 3 regions and reducing program inefficiencies by 15%- Lead global platform implementation to go-live, improving reporting accuracy by 30% and reducing escalations by 25%- Deliver executive-level business reviews with actionable insights, driving client satisfaction scores into the top 5% across all accounts- Recognized with 4 Circle of Excellence Awards (2020–2023) for outstanding client partnership and results.
Education
Fullerton College
Associate of Science (A.S.), Business Administration and Management, General
2005 — 2009
Skills
- Teamwork
- Sap HR
- Talent Management
- Microsoft Word
- Global Mobility
- Team Leadership
- Workforce Planning
- Corporate Relocation
- Strategic Policy Development
- Negotiation
- Microsoft Office
- Talent Acquisition
- Peoplesoft
- Process Scheduler
- Customer Service
- Contract Management
- Employee Benefits
- Hiring
- Deferred Compensation
- Sap
- Employee Relations
- Employee Engagement
- Vendor Management
- Coaching
- Human Resources
- Leadership
- Budgets
- Performance Management
- Hris
- HR Policies
- Benefits Administration
- Onboarding
- Recruiting
- Powerpoint
- Microsoft Excel
- Expatriate Management
- Team Building
- Management
- Personnel Management
- Process Improvement
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