Gaby Lopez-Price

Sr Director, Global Devops Enablement (Chief of Staff) Genesys Multicloud Cx @Genesys

Santa Rosa, CA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Sr Director, Global Devops Enablement (Chief of Staff) Genesys Multicloud Cx @Genesys

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Chief of Staff to Multicloud Platform and Digital Engineering SVP, led strategic planning process across the organization of 560+ engineers helping scale the rhythm of the team. Oversaw key business initiatives from ideation to implementation. Development of process for Multicloud CX BU with 1340+ staff.• Managed professional service engagements up to $4.8M with Cloud Providers (Azure, Google, AWS) ensuring completion, liaison between BU and vendor, and tracking weekly account activities (case management, business reviews, etc.).• Drove rhythm of the business of Multicloud Platform and Digital Engineering orchestrating the approach of portfolio management aligning quarterly OKRs to BU strategic initiatives and guiding All Hands and Offsite meetings.• Led special projects including contractor vendor selection evaluating 10+ vendors and management of hiring of 90+ engineers. • Launched Multicloud Engineering Women technical community for BU with other colleagues and instantiating organization reward program and new hire cohort program within organization.

EDUCATION

1992 — 1997

University of the Pacific

BS, Computer Engineering

SKILLS

CmmProject PlanningTelecommunicationsEmbedded SystemsVisioLinuxCross-Functional Team LeadershipSoftware Project ManagementAgile Project ManagementSoftware EngineeringBusiness ProcessSoftware DevelopmentCmmiProject ManagementIntegrationAgile MethodologiesManagementTestingLeadershipWindowsUnix

ABOUT GABY LOPEZ-PRICE

Engineering director with +20 years of experience focused on engineering enablement, program management and process improvement in contact center SaaS environment.Key Accomplishments:• Managed vendor engagements including internal tool deployment, process assessments, staff augmentation, and infrastructure development on Azure/AWS/Google platforms ranging from $500K to $4.8M.• Implemented programs to train 560+ engineers to enable their ability to development in new cloud platforms and created training playbooks for new hires and managers. • Defined and implemented portfolio management framework scaling alignment for +1340 product development staff. Areas of Expertise: Organizational Leadership & Strategic Planning, Portfolio & Project Management, Agile Development & SAFe, Vendor Management, Process & DevOps Methodology & Optimization, Audit Compliance, Training & Growth MindsetTechnology Acumen: MS Office Suite, Jira, Visio/Lucidchart, Confluence, Aha

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Gaby Lopez-Price — Sr Director, Global Devops Enablement (Chief of Staff) Genesys Multicloud Cx at Genesys in Santa Rosa, CA, US | Unifers