Gaby Lezcano
Client Success Associate @Facilitron
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WORK HISTORY
Client Success Associate @Facilitron
US
Provide day-to-day support to school district staff using a SaaS scheduling platform, guiding users through setup, troubleshooting, and navigationCollaborate with account managers to maintain relationships with high-priority districts and ensure successful renewalsMonitor support trends and communicate recurring user pain points to the product team, contributing to platform improvementsHelped streamline Miami-Dade’s reservation approval process, reducing turnaround time by nearly 30%Coordinate with offshore teams to escalate urgent cases, improving resolution time and client satisfaction
EDUCATION
Queen's University Belfast
Master's Degree
Florida International University
Bachelor's Degree
ABOUT GABY LEZCANO
I\'ve never been interested in staying in one lane. Over the last ten years, I\'ve…
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