Gabriel Salazar

Senior Customer Resolution Manager

Role
Senior Customer Manager at TIAA
Location
Denver, CO, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Gabriel Salazar

As a seasoned professional with over 18 years of experience in financial services, I have…

Experience

  1. Senior Customer Manager

    TIAA

    May 2018 — Present

    Served as a point of contact for clients concerning service and transactional issues. Provided support to CCT business partners including COE, CCT Verbal, and EMT cases.· Provided support to internal business partners regarding written complaints.· Actively managed and resolved complex client issues.· Provided research analysts and written correspondence outlining problem solutions and outcomes.· Networked with TIAA business partners to resolve client issues.· Worked within FINRA guided timelines to resolve and document client complaints.· Managed regulatory written complaints.· Assisted with upcoming CRM training and mentoring.

Education

  • Metropolitan State University of Denver

    Bachelor's degree

    1997 — 2002

  • University of London

    Political Science and Government

  • Metropolitan State University of Denver

    Bachelor of Arts

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Gabriel Salazar — Senior Customer Manager at TIAA in Denver, CO, US | Unifers