Gabriel Morabe

About Gabriel Morabe

Customer-focused professional with 5+ years in SaaS account management, adoption, and retention. Proven track record in renewals, QBRs, churn prevention, and expansion strategy. Recognized for fast promotions, strong client relationships, and delivering measurable growth in high-volume and enterprise settings.And on the side, I\'m helping professionals break into the tech industry. If you would like advice or have questions, feel free to message me.

Experience

1. Assistant Manager Account Manager

   Verizon

   Jan 2024 — Present · San Francisco, CA, US

   Ranked Top 3% in Pacific Market by driving customer adoption and retention, exceeding engagement goals at 140% attainment YoY.• Owned post-sale account planning for 3,600+ customers, achieving a 95% CSAT by aligning solutions with business goals.• Led customer conversations that uncovered unmet needs and usage gaps, positioning cross-sell and upsell solutions that expanded account value and deepened product adoption.• Escalated client product feedback cross-functionally, resolving issues within 48 hours to improve long-term retention.

Education

• University of California, Merced

  Bachelor of Science (B.S.), Biology

  2013 — 2017

Skills

• Microsoft Office
• Public Speaking
• Community Outreach
• Project Management
• Marketing Campaign Management
• Strategic Planning
• Social Networking
• Collaborative Problem Solving
• Statistical Data Analysis
• Team Leadership
• Team Building
• Critical Thinking
• Customer Service
• Time Management
• Microsoft Word
• Microsoft Publisher
• Microsoft Excel
• Rstudio
• Web Design
• Social Media
• Powerpoint
• Leadership
• Sustainable Design
• Microsoft Powerpoint
• Management
• Communication
• Problem Solving
• Negotiation
• Conflict Management
• Research
• Program Management
• Data Analysis
• Sales
• Marketing
• Technical Re