Gabriel Martinez

Insurance Analyst @Illinois Department Of Insurance

US

Advises and responds to consumers contacting the Department’s toll-free number and visiting the Department in person by providing routine information regarding property and casualty insurance. Reviews and analyzes written correspondence received by the Property & Casualty Complaints Section, determining status (complaint or inquiry), proper respondent (insurer name) and processing through the electronic system for handling by an assigned property & casualty analyst. Researches and responds to routine entry level inquiries from insurers, producers, attorneys and other interested individuals, organizations or groups; interacts with other Departmental staff, staff of other state agencies and insurers to gather information regarding policy provisions and to obtain clarifications and interpretations of policies and procedures and applicable laws and regulations. Receives training to conduct examinations into routine entry level complaints filed by consumers, or other interested parties acting on the behalf of a consumer against an insurance company involving property & casualty insurance. Utilizes Spanish speaking, reading and writing skills in interacting with and assisting Spanish speaking consumers with insurance-related inquiries and complaints; translates and interprets for staff of other areas of the Department in interactions with Spanish Speaking individuals. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.