Gabrielle Fisher

About Gabrielle Fisher

My core expertise lies in leading teams, strategies, and operations to ensure claims management excellence. I bring a roll-up-your-sleeves approach to daily management and enjoy aligning all the intricate details to achieve big-picture objectives. Adaptability and a keen eye for opportunity have been critical to my success, and I thrive on tackling challenging projects and solving complex problems. At Chubb Insurance, I have delivered exceptional outcomes in claims leadership roles. A few examples of my contributions and leadership include: Leading customer-centric initiatives that drove increases in Net Promoter Scores and helped Chubb achieve #1 Insurance Company for Home Claims Satisfaction and Most Trusted by J.D. Power in 2025. Collaborating across functions—including Claims, Underwriting, Risk, Compliance, and Finance—to devise strategies and action plans, implement process improvements, drive operational efficiency, and update technology solutions. Training and developing teams to build highly productive units, raising customer service scores and reducing claims management cycle times, as well as leading Technical and Virtual Command Centers for catastrophe response operations.Strategic Claims Leadership | Customer Experience | Digital Transformation | Team Building | Operational Excellence | Brand Stewardship | Cross-Functional CollaborationLet’s connect if you share a passion for innovation, service excellence, and empowering teams to achieve their best.

Experience

1. Vice President, Claims Servicing

   Chubb

   Sep 2025 — Present · Phoenix, AZ, US

   As Vice President of Claims Servicing, I lead the development and implementation of best-in-class claims servicing strategies that drive customer satisfaction and operational excellence. I am accountable for establishing and monitoring key performance metrics, identifying process improvement opportunities, and leveraging technology to enhance claims servicing efficiency. Collaborating across disciplines, I align servicing standards and initiatives with organizational objectives, ensuring seamless support for our customer, agent, and broker-facing claims professionals.

Education

• University of Central Oklahoma

  Bachelor of Arts (B.A.), English

  2005 — 2009

Skills

• Property
• Negotiation
• Policy
• Claim
• Residential Homes
• Customer Service
• Legal Liability
• General Insurance
• Claims Handling
• Homeowners
• Insurance
• Property
• Liability
• Commercial Lines
• Casualty
• Commercial Insurance
• Claims Management
• Property Damage