Gabrielle Rivera

About Gabrielle Rivera

I am a transformational healthcare operations leader and coach who believes that behind…

Experience

1. Senior Fertility Care Coach and Advocate

   Maven Clinic

   Sep 2022 — Present

   Supporting individuals and couples on their fertility journeys is at the heart of what I do. Whether navigating Trying to Conceive through natural planning, IUI, IVF, or otherwise, I provide personalized guidance, education, and emotional support to help clients feel confident and informed every step of the way. By tailoring coaching approaches to each person’s unique needs, I empower them with evidence-based knowledge, resilience strategies, and practical tools to manage the complexities of fertility treatments.Highlights-Successfully resolved escalated member cases, ensuring positive client experience, accessing important and time sensitive care needs-Spearheaded cross-functional initiatives to improve internal workflows and engagement strategies for improved outcomes and company OKR standards-Consistently exceeded performance metrics, balancing member care with project management-Provide consistent support to complex health risk needs through individualized care planning, leveraging industry knowledge, benefit insights, and virtual and in-person resourcing

Education

• University of South Florida

  Health Sciences, Biological and Behavioral Sciences

  2019

Skills

• Professional Liability
• Phone Etiquette
• Customer Satisfaction
• Speech Writing
• Report Writing
• Word Processing
• Customer Service
• Microsoft Office
• Team Building
• Team Leadership
• Image Editing