Gabrielle M.

About Gabrielle M.

With over 10 years of experience in technology sales and customer success, I am a passionate and driven renewal specialist at Zscaler, a global leader in cloud security. I am committed to building long-lasting and trusted relationships with my clients, and ensuring that they achieve their business goals and objectives with Zscaler\'s solutions. I am proud to be part of a team that delivers world-class cloud security solutions to our customers, and contributes to Zscaler\'s growth and success.In my current role, I own and execute a portfolio of renewal contracts for Zscaler\'s SaaS subscriptions, software, and hardware support, collaborating with a team of sales account executives, sales engineers, and customer success management. I leverage my skills in technology sales and customer success, to develop and execute effective renewal strategies, drive on-time closure, and increase retention and loyalty. I also partner with channel partners and executive sponsors to provide them with product knowledge, best practices, and value propositions, and to address any issues or concerns they may have.

Experience

1. Senior Renewal Specialist

   Zscaler

   Jun 2022 — Present · US

   Manage a portfolio of renewal contracts. • Collaborate with sales account executives and customer success teams to ensure client satisfaction. • Developed strong partnerships with customer stakeholders and channel partners to drive retention. • Analyzed data trends to identify growth opportunities and mitigate renewal risks.Strong Background in MSP-MSSP partner ecosystem and has familiarity around how contracts and the renewals process works with partners.

Education

• William Paterson University of New Jersey

  Bachelor of Arts (B.A.) in progress

  2001 — 2028