Gabrielle Jackson-Estremera
Manager Care Operations Revenue Generation @Optimum
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WORK HISTORY
Manager Care Operations Revenue Generation @Optimum
US
Strategic Revenue Growth: Designed and executed sales enablement strategies, increasing closer team sales by 57% within 12 months, contributing to overall revenue objectives.• Operational Transformation: Implemented process improvements and compliance frameworks, reducing inefficiencies and enhancing service-to-sales culture.• Data-Driven Leadership: Developed performance dashboards and reporting mechanisms to inform executive decision-making and optimize resource allocation.• Cross-Functional Collaboration: Partnered with marketing and product teams to align operational initiatives with corporate growth strategies.• Budget & Resource Management: Oversaw allocation of sales budgets and optimized spending to achieve financial targets.
EDUCATION
Manchester Community College
Social Science
SKILLS
ABOUT GABRIELLE JACKSON-ESTREMERA
I am a results-driven operations and strategy leader with 20+ years of experience transforming business performance through innovation, leadership, and data-driven decision-making. My career journey reflects progressive growth—from frontline operations to corporate leadership—where I’ve consistently aligned operational execution with enterprise objectives to deliver measurable impact.Throughout my tenure, I’ve led multi-site call center operations, managed global vendor partnerships, and driven initiatives that improved efficiency, reduced costs, and elevated customer experience. Highlights include increasing team sales by 57%, achieving OSAT scores exceeding benchmarks, and implementing process redesigns that saved millions in revenue. I thrive on building high-performing teams, fostering collaboration, and leveraging analytics to influence executive decisions.My expertise spans strategic planning, vendor governance, performance optimization, and digital enablement. I am passionate about creating scalable solutions that enhance customer loyalty and position organizations for sustainable growth.Core Strengths: Strategic Planning & Execution Global Vendor Management Revenue Growth & Operational Transformation Leadership Development & Change Management Data Analytics & Performance ReportingI’m committed to driving innovation and operational excellence while mentoring future leaders. Let’s connect if you’re looking for a strategic partner who can turn vision into actionable results.
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