Gabrielle Demichael

About Gabrielle Demichael

Patient Access Supervisor that brings several years of customer service experience coupled with strong leadership skills honed through current and previous roles. I have a deep understanding of prior authorization processes with hands-on experience navigating various payor portals. My background also includes expertise in analyzing Epic data tools to drive data-informed decisions and operational efficiencies. I take pride in my ability to communicate effectively, lead with positivity, and motivate teams. Additionally, I excel at multitasking and thrive in dynamic environments, quickly adapting to changes to achieve optimal results.

Experience

1. Patient Access Operations Coordinator

   Northwestern Medicine

   Mar 2022 — Present · US

   Managed and streamlined operations for a decentralized team of 45 financial clearance specialists, driving collaboration and elevating the standard of care provided to patients •Assist patients by addressing concerns and facilitating resolution•Spearheaded and coordinated the annual performance review process, ensuring completion of evaluations, providing constructive feedback, and aligning performance goals with company objectives•Coordinated large scale initiatives including Epic work queue designs to ensure optimized authorization workflow for diagnostic services •Partnered with cross-functional teams to integrate two automation tools, reducing manual efforts in authorizing cardiac services by 40% •Ensure staff has access to necessary policies, procedures, training, and resources to effectively perform their duties •Identifies and communicates key issues and trends to management, providing data-driven recommendations for strategic decision-making •Assess staff development needs and coach and mentor staff to enhance skills and performance, supporting professional development •Conduct weekly reporting to analyze areas for improvement in accounts not secured, identifying vital trends and recommending strategies to enhance account acquisition •Contribute innovative ideas for process improvement within the department, leading to increased efficiency and streamlined workflows •Analyze and assess department staffing levels, ensuring optimal resources allocation to meet operational needs •Manage the claim edit work queue, reviewing errors and discrepancies to ensure accurate and timely claim processing •Oversee offshore vendor operations, providing ongoing support and ensuring alignment with service level agreements and quality standards Developed and implemented Performance Improvement Plans (PIPs) for underperforming employees, offering targeted guidance, support, and resources to help them meet performance expectations

Education

• Rasmussen University

  Bachelor's of Science , Healthcare Management

  2017 — 2018

• Rasmussen University

  Master's degree, Health/Health Care Administration/Management

• Rasmussen University

  Associate of Science - AS, Health Information/Medical Records Technology/Technician

  2012 — 2014