Gabrielle Chapman

Technical Product Manager

Role
Technical Product Manager at Universal Music Group
Location
Santa Fe, NM, US
LinkedIn followers
500 followers
Sales & Business DevelopmentView LinkedIn profile

About Gabrielle Chapman

Possess excellent communication, analytical skills, and product ownership/management skills with demonstrated ability to effectively prioritize to meet deadlines. Strong team player who collaborates effectively to achieve the best outcomes. Proven success in implementing effective business development initiatives and creating positive work environments that encourage employee productivity while achieving company goals. Recognized by leadership as being goal-oriented, self-driven, focused, and dedicated with a strong ability to set priorities and manage multiple projects and products concurrently.

Experience

  1. Technical Product Manager

    Universal Music Group

    Dec 2023 — Present

    Own development of and support for tech products in the global ecommerce environment - over Shopify stores and hundreds of thousands of music products supported. Dec 2023 - Jan 2025Led products in operational efficiency track for first year; creation of a headless product information management system with integrations to multiple downstream and upstream systems. Led adoption and roll out of an in-checkout and post-checkout address validation solution.Jan 2025 - current Leading a newly formed team focused on global Customer Experience initiatives; customer accounts, fraud, FTC compliance, self service returns and cancelations, back in stock, etc.

Education

  • Bowling Green State University

    BA, Liberal Studies- Philosophy & Fine Art

    2004 — 2008

  • Southwestern College, Santa Fe

    M.A., Counseling Psychology

    2011 — 2012

  • Purdue University

    Postgraduate Degree, Business Analytics

    2020 — 2021

  • Somerville Academy

    Diploma in Digital Marketing, Digital Marketing

    2019 — 2019

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Gabrielle Chapman — Technical Product Manager at Universal Music Group in Santa Fe, NM, US | Unifers