Gabrielle Chapman
Technical Product Manager
- Role
- Technical Product Manager at Universal Music Group
- Location
- Santa Fe, NM, US
- LinkedIn followers
- 500 followers
About Gabrielle Chapman
Possess excellent communication, analytical skills, and product ownership/management skills with demonstrated ability to effectively prioritize to meet deadlines. Strong team player who collaborates effectively to achieve the best outcomes. Proven success in implementing effective business development initiatives and creating positive work environments that encourage employee productivity while achieving company goals. Recognized by leadership as being goal-oriented, self-driven, focused, and dedicated with a strong ability to set priorities and manage multiple projects and products concurrently.
Experience
Technical Product Manager
Dec 2023 — Present
Own development of and support for tech products in the global ecommerce environment - over Shopify stores and hundreds of thousands of music products supported. Dec 2023 - Jan 2025Led products in operational efficiency track for first year; creation of a headless product information management system with integrations to multiple downstream and upstream systems. Led adoption and roll out of an in-checkout and post-checkout address validation solution.Jan 2025 - current Leading a newly formed team focused on global Customer Experience initiatives; customer accounts, fraud, FTC compliance, self service returns and cancelations, back in stock, etc.
Education
Bowling Green State University
BA, Liberal Studies- Philosophy & Fine Art
2004 — 2008
Southwestern College, Santa Fe
M.A., Counseling Psychology
2011 — 2012
Purdue University
Postgraduate Degree, Business Analytics
2020 — 2021
Somerville Academy
Diploma in Digital Marketing, Digital Marketing
2019 — 2019
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