Gabriella Jones
Technical Account Manager @Vivun
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WORK HISTORY
Technical Account Manager @Vivun
New York, NY, US
Supported the full SaaS implementation lifecycle for SMB and mid-market customers in a pooled TAM model from discovery, solution design, configuration, and sandbox testing to customer trainings, product demos, and steady-state support. Acted as a technical and business SME, managing Salesforce and API support tickets while driving adoption, renewals, and expansion. Partnered with Product to advance Agentic AI solutions through prompt engineering, agent testing, and customer feedback integration.
ABOUT GABRIELLA JONES
Hi, I’m Gabriella I\'m a AI & Technical Sales Professional based in NYC, and founded…
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