Gabriella Loyo

Account Manager Ii @Amazon

New York, NY, US

Managed a portfolio of over 400 SMBs and startups in Manhattan- Elevated a key client performance metric from 96% to 98% within the first two months, significantly improving operational efficiency for hundreds of Accounts in Manhattan- Provided data-driven coaching and strategic guidance that contributed to an average 20% increase in program adoption for key accounts- Designed and deployed over 40 custom Salesforce dashboards, improving the wider team’s ability to monitor KPIs, and enabling data-driven strategic insights- Mentored new team members, directly contributing to their accelerated professional development and success, which led to their promotions in less than 12 months- Identified and addressed a significant client operational challenge by collaborating with internal stakeholders, developing and implementing a new process that enhanced business efficiency.