Gabriele R.
IT Support Associate Ii @Amazon
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WORK HISTORY
IT Support Associate Ii @Amazon
Berlin, DE
Provide on-premise technical support to internal employees• Perform PC hardware troubleshooting and maintenance in Win, Mac and Linux• Manage and resolve support tickets through internal ticketing system• Image/Set up and prepare hardware for new hires and existing employees• Conduct IT new hire onboarding sessions with technical setup training for large groups twice monthly• Maintain IT asset inventory, issue and return assets• Assist with office productivity applications (M365)• Handle PC imaging tasks for Mac, Win & Linux• Perform network and hardware troubleshooting tasks• Communicate with customers in English and German daily
EDUCATION
University of Portsmouth
BSc (Hons) Computing and Information Systems
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