Gabriele Bosisio
Control Room Senior Manager @Sisal
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WORK HISTORY
Control Room Senior Manager @Sisal
Milan, IT
Accountable for overseeing the life cycle of all incidents, spanning both operational and cybersecurity domains. This responsibility includes managing the declaration of major incidents, providing regular updates throughout the resolution process, and conducting thorough root cause investigations with subsequent implementation of necessary fixes.Responsible for leading post-major incident reviews, meticulously documenting root causes and hosting customer meetings to present findings. Take the lead in discussions and analysis to explore recommendations for continuous improvement in IT service, scalability, performance and reliability.Consistently review and propose enhancements to support processes, ensuring the ongoing advancement of the Control Room Team (Event and Monitoring Management), Security Operations Center (Security Monitoring and Cyber Threat Intelligence), and Application Performance Monitoring Team. Adopt a proactive and reactive approach in incident scenarios, incorporating the latest and most innovative observability and monitoring strategies. Measure and report SLAs agreed upon with internal and external customers. Monitor IT service levels monthly, compiling results for distribution to business contacts in both central and business unit domains.
EDUCATION
Scientific High School “Galileo Galilei”
Regular/General High School/Secondary Diploma Program
Politecnico di Milano
Engineer’s Degree, Informatics Engineering – Specialization in Communication
SKILLS
ABOUT GABRIELE BOSISIO
A highly accomplished and forward-thinking IT professional with over ten years of experience in spearheading complex IT service management initiatives. Recognized for a strategic mindset and a results-driven approach, I have consistently excelled in roles ranging from Application Performance Engineer to Incident Response Manager. My expertise spans the entire spectrum of the IT service management value chain, encompassing Performance Testing and Tuning, Quality Assurance, Capacity Management, Application Performance Management, IT Governance, and Process.In my previous role at Movìri, I successfully led critical projects for prominent clients such as Zurich Italia, Generali Insurance, CheBanca, AXA Insurance, and many others. My hands-on experience in installing, configuring, and managing monitoring infrastructure for both active and passive monitoring has significantly contributed to optimizing performance, availability, and volume monitoring of production architectures.Known for my proactive approach in incident management, I have a proven track record of conducting thorough root cause analyses and implementing effective solutions to enhance IT service levels. My proficiency extends to re-engineering critical portals, conducting load testing and tuning for internet applications, and contributing to the design of innovative infrastructure models.In addition to technical prowess, I bring a collaborative and communicative style to my leadership roles. My ability to foster cooperation among cross-functional teams, coupled with excellent analytical skills, has consistently led to successful project outcomes. With a keen eye for continuous improvement, I have initiated and executed strategies to enhance efficiency, reduce downtime, and optimize resource management.
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