Gabriele Gallo

Customer Service Representative @Bass Pro Shops

Calgary, AB, CA

Developed the ability to create a welcoming and professional checkout experience, leading to higher customer satisfaction and more positive daily interactions- Strengthened accuracy and responsibility in handling cash, cards, and returns, resulting in balanced tills and reduced transaction errors- Improved adaptability in customer communication, which helped resolve questions efficiently, de-escalate concerns, and enhance the overall shopping experience- Built strong multitasking and prioritization skills in a fast-paced environment, allowing for smoother peak-hour operations and better support for the team.

University of Calgary

Bachelor of Commerce - BCom, Finance, General