Gabriel Caggiano

Manager @Orlando Soccer School Millenia

Orlando, FL, US

Leadership & Team Management- Expanded academy enrollment from 180 to a peak of 280 children under Ronaldo Academy\'s operation, introducing waitlists and achieving full capacity by March 2023- Upon transitioning to Orlando City, increased enrollment by introducing an additional hour of daily training, and establishing 6 new groups, resulting in the current enrollment of 450 children, marking a remarkable 150% growth- Maintained financial stability and managed a team of 20+ members throughout the expansion to ensure sustained success.Customer Service & Communication- Implemented customer service protocols focused on delivering exceptional service with patience, tact, and diplomacy. For instance, established a protocol where parents and coaches were not allowed to talk during training sessions, ensuring that complaints were directed through me for efficient resolution.Problem-Solving & Analytical Skills- Developed and implemented internal systems to track attendance, payments, and other operational metrics, enhancing efficiency and accuracy- Implemented a solution to address security concerns by consolidating entry points, requiring all individuals to use the main door for access, thereby enhancing safety protocols and controlling facility access.Organizational & Time Management- Centralized payroll processing and team scheduling by integrating all departments into a comprehensive spreadsheet system- Leads monthly tournaments and events, optimizing resource allocation and enhancing community engagement.Training & Development- Lead employee training and development initiatives, establishing structured orientation programs and ongoing learning opportunities- Conduct interviews and play a key role in the entire hiring process, ensuring the selection of qualified candidates.Budgeting & Profit Maximization- Tripled net income in 2023 compared to 2022 through effective budgeting and profit optimization strategies.

University of New Brunswick

Bachelor of Recreation and Sport Studies - Management (Minor in Business)

Cité des Jeunes A.-M.-Sormany

High School Diploma