Gabriel L Best

About Gabriel L Best

Results oriented and innovative leader of highly engaged teams with 19 years of people and project management experience in the call center/service center environment and 25 years of customer and client service, technical support, implementation, project management and sales. Critical thinker and developer of strategies and flows to drive efficiency and world class client experience. Mentor, sponsor and develop new and future leaders. Elevate people, processes, and performance. Works to support and promote my teams to achieve their best possible outcomes.

Experience

1. Implementation Executive - Hro Comprehensive Services

   ADP

   Jun 2025 — Present · Tempe, AZ, US

   Lead team leads, project managers, and implementation consultants executing on setup and integration of multiple modules within the Comprehensive Services business unit. Ensured revenue forecasting and accuracy and adherence to timelines. Coached teams to leverage tools for communication and execution leading to achievement of high client experience scores. Fostered collaborative relationshiops with client success and sales partners to retain and grow client base.

Education

• Vanderbilt University

  Bachelor of Arts (BA), Political Science and Government

• Middle Tennessee State University (MTSU)

  Undergraduate Business courses, Some MBA coursework, Business Administration and Management, General

Skills

• Business Process Improvement
• Communication Skills
• Leading Diverse Teams
• Critical Thinking
• Process Improvement
• Written & Oral Presentation Skills
• Highly Motivated Self-Starter
• Driving Results
• Customer Experience
• Negotiation
• Collaborative Problem Solving
• Change Management
• Influence at All Levels
• Developer of People
• Telecommunications
• Risk Assessment
• Customer Retention
• Self-Management
• Customer Satisfaction
• Interpersonal Skill
• Goal Oriented
• Building Business Partnerships