Gabriel Arancibia

About Gabriel Arancibia

Years of experience repairing, upgrading, and debugging technology products. High…

Experience

1. Senior Information Technology Specialist

   Qualtrics

   Mar 2022 — Present

   SQL analytics: being able to turn employee and IT incident and service request data in MySQL database into information useful for optimizing IT services Coding: able to interpret brief statements such as HTTPs API calls and write basic SELECT & SELECT with JOIN SQL statements Operate and troubleshoot automated processes for laptop configuration Manage equipment disposal and recycling in accordance with the current Information Security Policy and country-specific accounting practices. Manage IT Asset records, entering information about assets changing state into appropriate systems. Regularly monitor accuracy of asset records for assets and take remedial action to improve accuracy and availability of recordkeeping. Respond to audit inquiries seeking evidence of compliance with audit control objectives. Manage IT assets according to the Qualtrics Asset Management Educate employees about IT processes and self-service options as part of providing responses to incoming requests Support desktop equipment (computers, phones, etc.): triage incoming requests, identify root causes, take remedial action to solve problem Manage the technology component of employee onboarding/departure process. Use Meraki portal to resolve WiFi- related issues Jamf - understanding of what it is, how it is used at Q and what are the technological limitations of the tool. Windows Intune/Autopilot configuration and operation knowledge and experience Mac OS X - complete understanding of the UI and user-configurable settings. Windows - familiarity with administration of Windows 10/11 Enterprise OS, Azure AD and Intune Network - understanding of network fundamentals, able to describe operation of TCP/IP protocol in general, able to explain the operation of wired and wireless Ethernet networks. Experience administering a user directory service - G Suite or Active Directory. Apple Business Manager (DEP)- understanding of what it is, how it works and troubleshooting sequence

Skills

• Social Media
• Microsoft Word
• Microsoft Windows 7,8,10
• Public Speaking
• Powerpoint
• Teaching
• Spanish
• Teamwork
• English
• Microsoft Excel
• Leadership
• Time Management
• Networking
• Team Leadership
• Critical Thinking
• Mac Os
• Social Networking
• Customer Service
• Microsoft Office