Gabriela Castro

About Gabriela Castro

Senior leader with world-wide experience in professional services both delivery and pre-sales focused on customer satisfaction, delivery excellence through continuous improvement with a track record of outstanding outcomes. Passionate about building and leading cohesive high performance teams with result oriented approach, creative problem solving and the ability to achieve the strategic business goals while driving positive impact for the customers, and partners.Highly experienced in goal and expectation setting, communicating strategy, empowering collaboration and by investing in team\'s career development.

Experience

1. Cloud Solution Architect Director Americas

   Microsoft

   Nov 2024 — Present · Fort Lauderdale, FL, US

Education

• FGV - Fundação Getulio Vargas

  MBA

  2000 — 2002

• Universidade Federal de Uberlândia - UFU

  Bachelor of Science in Computer Science , Computer Systems Analysis

Skills

• Mobile Devices
• User Training
• Team Leadership
• Open Source Software
• Quality Assurance
• Full Life Cycle Process
• Management
• Project Planning
• Technology Pre-Sales
• Problem Solving
• Service Delivery Chain
• Bss
•  End-to-End Perspective
• Strategic Planning
• Integration
• Change Management
• Pre-Sales
• Negotiation
• Integrity
• Wireless
• Cellular Communications
• Troubleshooting
•  Written/Oral Advocacy
•  Global Right-Shoring Services
• Business Development
•  Report Solutions
• Itil Service Strategy
• Service Delivery
• Technical Support
• Management Development
• Vas
• Telecom Bss
•  Business-Driven Technology
•  Enterprise Systems
• Internet Protocol (Ip)
• Unix/Oracle
• Strategy
• Telecommunications
•  Ethics
• Ericsson Oss