Gabriela Borba
Ex-LinkedIn | Customer Strategic Advisor | People Person | Passionate About Life | Mother | Ashtanga Yoga Practitioner
- Role
- Manager, Customer Success at Freshworks
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Gabriela Borba
Hi, there! Thanks for visiting my profile! Here\'s a quick story about myself:I graduated in Business Administration and started my career working in great companies such as Nestle and HP. Suddenly, I came across this opportunity to become a headhunter working in one of the most prestigious recruiting firms of the world. At Hays, I was able to link 2 of my passions: People and commercial skills. I worked for 3 years as a Headhunter for Hays. With great success I joined LinkedIn and had the privilege to work more than 4 years in a company with one inspiring mission: “Connect the world\'s professionals to make them more productive and successful”.I moved to the USA in 2018 and had the opportunity to work in a great American start up as Customer Success Manager. But after that, it was time to accomplish one of my biggest dreams … become a full time mother. It’s been so far the most amazing and challenging experience of my life and for sure I am better professional and most importantly I am a better human being after all. Summary of qualifications• 10+ year career built on selling B2B solutions to large international clients • Hands-on sales experience ranging from business origination and consultative selling to post-sales support• Comprehensive knowledge of the sales cycle • Proven track record driven by high throughput and assertiveness• Highly adaptable to multicultural environments, in both local and regional scopes (Latin America)• Fluent in Portuguese, English, Spanish
Experience
Manager, Customer Success
Jan 2025 — Present
Overseeing a team of 4 successful CSMs managing a $14MM ARR book of business. Leading customer retention and expansion strategies to drive growth across LATAM. Implementing scalable success programs that enhance adoption, reduce churn, and improve customer outcomes.Partnering with leadership on customer advocacy and operational efficiencies to drive long-term business impact.
Education
Universidade Metodista de São Paulo
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2004 — 2008
Skills
- Consultoria
- Análise
- Crm
- Key Account Management
- Consulting
- Sap
- Recruiting
- Marketing
- Negotiation
- Sales
- Coaching
- Estratégia
- Leadership
- Vendas
- Supply Chain
- Strategy
- Six Sigma
- Gestão De Projetos
- Talent Management
- Human Resources
- Project Management
- Key Performance Indicators
- Recursos Humanos
- Negociação
- Melhoria Contínua
- Demand Planning
- Supply Chain Management
- Criação De Relacionamentos
- Gestão De Relação De Clientes
- Gestão De Contas-Chave
- Liderança
- Training
- Logistics
- Forecasting
- Previsão Estatística
- Recrutamento
- Gestão Da Cadeia De Fornecimento
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