Gabriela Ayres
Technical Support Engineer @Pagefreezer
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WORK HISTORY
Technical Support Engineer @Pagefreezer
Vancouver, BC, CA
Solved a high volume of complex support tickets, with advanced JavaScript and Regular Expression knowledge- Led implementation of custom website and social media archiving solutions, ensuring clients met compliance and legal requirements for data preservation- Collaborated with internal engineering and product teams to advocate for customer needs, resulting in product enhancements by creating more than 100 feature requests or bug reports- Maintained a customer satisfaction rate of 95% or higher through clear and friendly communication, bringing effective solutions via web conference, phone, and email- Engaged in the migration of the Pagefreezer web archiving solutions from On Premise to Cloud by configuring more than 500 new archives and performing QA for high tier customers.
EDUCATION
Faculdade IBGEN - Instituto Brasileiro de Gestão de Negócios
Associate's degree
Lambton College
Diploma of Education
SKILLS
ABOUT GABRIELA AYRES
I\'m very passionate about what I do, as helping people is one of the things I\'m best at. My personality as a communicative person shows through my work, and I\'m getting to become a reference when it comes to soft skills and connections with customers. I\'m very creative, and for me, there\'s no problem big enough that creativity won\'t help to solve.
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