Gabriela Roja
Front Desk Supervisor @Naples Bay Resort
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WORK HISTORY
Front Desk Supervisor @Naples Bay Resort
Naples, FL, US
Pantry Control. Reservations and Groups. Conduct monthly Front Office meetings. Pay Roll. Settles guest problems. Monitor fluctuations in occupancy and daily transportation manifests and change the schedule accordingly. Delegate work in a fair and equitable manner. Assist in the training and motivating of the FD team.
EDUCATION
Senac Brasil
Interior Design, Design
Alcina Dantas Feijão
High School Diploma, Emphasis on Advertising
Universidade Federal de Pernambuco
Hospitality
ABOUT GABRIELA ROJA
Welcome! I work in customer service long before I even knew what it was. In 2014 and 2015, in exchange for a scholarship in preparatory courses for the entrance exams, I worked as a room assistant and secretary and after 2 years trying to get into the architecture course, I discovered in previous experiences that I wanted to study something related to people and services. After a few months of searching, I discovered the hotel management course as an option for a degree course, a difficult decision to make since I always said I would be an architect (not anymore). In 2016 I started as a student at UFPE, in the same year I started my first experiences with the area of social events such as weddings, which brought me several opportunities to meet amazing people and professionals until the end of 2019. In 2017 I did volunteer work in the city of Buenos Aires in Argentina in a hostel, which gave me both the experience of meeting people from all over the world and getting to know one of the different types of accommodation that we have within the hotel industry. While still at graduation, already in Recife, I did an internship in economic and middle scale hotels in the food & beverage and reception sectors between 2017 and 2019. In 2020 I had a quick experience in the commercial sector and in December of the same year I worked in the department aimed at owners of short and medium season rentals, helping them to maximize their investment in rentals along with all the team\'s expertise. In 2021 I realized one of my biggest dreams of working outside Brazil. Since October 2021 I have been a hospitality trainee at a 4-star resort in Naples, Florida. I work as a front desk agent and the program proposes to also act in reservations and supervision. Keywords: Hospitality, Events, Gastronomy, Customer Service, Communication.
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