Gabriela Papa
Business System Analyst @Paper Excellence Brasil
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WORK HISTORY
Business System Analyst @Paper Excellence Brasil
Richmond, BC, CA
Manage issues that need to be escalated to the vendor and provide support until a resolution or workaround is provided. Monitor application integration and assist with troubleshooting issues when necessary. Assist with user training when appropriate training materials are not available. Manage security within the application and any related issues. Project - Dimensions: Implementation of time and attendance module in UKG. • Translate business requirements into system changes and update configuration settings accordingly. • Identify UKG system configuration settings to be updated. • Make the appropriate configuration changes and test for effectiveness. • Provide subject matter expertise as it relates to Human Resources, Payroll, and Time Capture/Scheduling.
EDUCATION
Pontifícia Universidade Católica de Minas Gerais
Bachelor's degree, Production Engineering
ABOUT GABRIELA PAPA
IT professional with several years of experience specialized in IT Project Management using PMI premises and Agile Methodologies.
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