Gabriela Limoli

About Gabriela Limoli

I am a Senior Technical Support Engineer at Microsoft, specializing in enterprise-level support for Azure and Windows environments. With a strong background in system administration and a passion for troubleshooting complex technical issues, I have been instrumental in enhancing the performance and reliability of various Microsoft services.Throughout my career, I have demonstrated exceptional skills in managing and improving critical systems. My expertise extends to performance improvement initiatives, where I have collaborated with engineering teams to enhance the Azure Serial Console (ASC) and reduce dependency on costly resources.I am also known for my contributions to knowledge management and training within my team. I have been actively involved in automating work items and improving content quality across various lines of business. My commitment to continuous improvement and my ability to lead cross-functional teams have made me a valuable asset to the organization.In addition to my technical prowess, I am a proactive communicator and a dedicated team player. I have successfully coordinated with multiple stakeholders to drive projects forward and ensure that all team members are aligned with the project goals. My collaborative approach and problem-solving mindset have earned me recognition and respect from my peers.I hold a deep understanding of both GUI and text-based troubleshooting tools, making me adept at addressing a wide range of customer issues. My ability to adapt to new technologies and my relentless pursuit of excellence continue to drive my success in the ever-evolving tech industry.

Experience

1. Sr Escalation Engineer - Service Technical Advisor

   Microsoft

   Aug 2018 — Present · Sammamish, WA, US

   Working on the position of Service TA on the Azure IAAS VM team.The role involves analyze team\'s operation and propose and design solutions to improve the the better use of the resources to work on a more efficient way by empower the support engineer and/or deflect the case before it is created. To accomplish that some of the tasks I perform are- Data Analysis on the existing telemetry seeking trends and drive improvement on product, content, tooling and training- Analyze the existing data sources and contributes creating new ones to collect more telemetry- Create data driven automatic reports on known issues and create the mechanism to ship those reports to the proper cases/customer- Innovating on tooling integration (Devops, Microsoft Teams, Azure Automate, Azure Data Explorer, etc) to automate daily tasks- Innovating by changing the case review approach based on data driven information. This reduce the time of case triage as you provide a more robust report to focus based on the existing telemetry- Incubate new features and products on Azure IAAS ensuring all the above is accomplished in terms of telemetry, volume tracking, tools integration, content (internal/external), etc for a better customer experience with the product.In the meantime, I\'m still the lead of \'Cannot connect\' scenarios and I\'m keep on working partening with different products groups to plan for strategies to the GuestOS is more resilent and reliable in IAAS VMs.

Education

• University of Buenos Aires

  Informatics

  1998 — 2009

Skills

• Windows
• Vmware
• System Administration
• San
• Servers
• Itil
• Disaster Recovery
• Vmware Esx
• Virtualization
• Active Directory
• Unix
• Xp
• Windows Server
• Hardware
• Networking
• Hp
• Storage
• Tcp/Ip
• Cluster
• Citrix Metaframe
• Html
• Software Installation
• Workstations
• Dhcp
• Databases
• Antivirus
• Windows Server 2008
• Firewalls
• Netcool
• Group Policy
• Aix
• Dns
• Server Administration
• Windows Server 2003
• Wintel
• Technical Support
• Vmware Infrastructure
• Scripting
• Computer Hardware
• Citrix