Gabriel Soetan

Information Technology Business Relationship Manager @City of Saskatoon

Saskatoon, SK, CA

Building Partnerships: Establish and nurture strategic partnerships between the Division and client programs. Advise on technology usage for operational alignment. Act as primary client contact and implement technology solutions.• Team Coordination: Lead teams of divisional staff, clients, and partners for cross-divisional initiatives. Improve work processes, assign projects, and guide clients through project intake and governance.• Service-Level Management: Develop, implement, and manage service-level agreements with clients. Ensure resource allocation meets objectives and monitor service levels.• Client Satisfaction: Measure satisfaction, identify improvements, and report achievements. Resolve escalated issues and facilitate communication between clients and staff.• Vendor Contract Negotiation: Assist clients in negotiating contracts with vendors. Develop statements of work and ensure compliance.• Information Dissemination: Inform clients and staff on IT strategy, processes, and standards. Ensure compliance.• Project Office Support: Maintain the project management office and advise staff on project management methods.• Business Value Assessment: Guide clients in identifying technology-driven business opportunities and integrating solutions effectively.• Technology Research: Research and evaluate new technologies. Ensure alignment with IT strategy and provide cost/benefit estimates.• Solution Review: Review solutions to eliminate duplication, ensure compliance, and meet goals.• Architecture Knowledge: Stay updated on architecture activities to inform decision-making.• Policy Implementation: Assist in implementing divisional policies, processes, and standards.• Budgetary Responsibilities: Provide input for the divisional budget. Assist in inventory management, vendor selection, and contract review.• External Engagement: Chair/participate in committees with external agencies.

Lagos State University

BSc, Elecctronics & Computer Engineering

The University of Salford

MSc, Managing Information Technology