Gabriel Soanca
General Manager @Trump International Hotel & Tower New York
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WORK HISTORY
General Manager @Trump International Hotel & Tower New York
NY, US
Recognized for delivering the strategic leadership required to achieve the fiduciary and quality goals of the owners, guests, stakeholders, and team members of the Trump International Hotel & Towers by ensuring the effective and efficient operation of all facets of the hotel. Lead the staff to produce outstanding hospitality, and direct programs pertinent to increasing quality and profits, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Drive hiring, training, and development of all onsite staff to our high-end hospitality standards. Strong diplomatic skills and a natural affinity for cultivating relation-ships and persuading, convening, facilitating, and building consensus among Board Members.
EDUCATION
Romania
Bachelor Degree
SKILLS
ABOUT GABRIEL SOANCA
As the General Manager for Trump International Hotel & Tower, New York, I am recognized for optimizing operations, maximizing revenue generation, and amplifying guest satisfaction, loyalty, and retention. Before joining Trump Hotel, NY, I propelled success for the Trump Hotel Chicago where I led the management team for the group’s property. Through my direction, our hotel attained Forbes Five-Star and Five-Diamond rankings several years running. A sample of my career highlights to date include-Poised to attain the Forbes 5 Stars recognition for 2023 and continuing to maintain 5 Diamonds Award year over year (General Manager, Trump International Hotel & Tower, Chicago)-Lauded for exceeding financial expectations in total revenue by almost $10 million and GOP by almost $8 million (General Manager, Trump International Hotel & Tower, Chicago)-Optimized operations and guest satisfaction by monitoring hotel performance through analysis of guest satisfaction metrics and systems to amplify guest satisfaction scores from 9.29 to 9.43 in 2020 (Hotel Manager, Trump International Hotel & Tower, Chicago)-Designed and delivered the development of new operating procedures and increased levels of employee satisfaction in company survey from 72% to 89%(Hotel Manager, Trump International Hotel & Tower, Chicago)-Boosted levels of F&B employee satisfaction from 87% to 92%(Director of Food & Beverage, Trump National Doral)
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