Gabriel Ortiz
Solutions Consultant @ Envoy | Zendesk Solutions Consultant
- Role
- Solutions Consultant at Envoy
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Gabriel Ortiz
Envoy empowers businesses by delivering tailored solutions that bridge technology and customer satisfaction. As a Solutions Consultant with over two years in this role and 12 years of Zendesk-focused consulting, I contribute to optimizing customer support strategies, enhancing operational workflows, and implementing innovative technologies. Certified in Generative AI for Sales and Services Professionals, I integrate advanced tools to improve user experiences and drive efficiency. By collaborating with diverse teams, I focus on creating scalable systems that align with organizational goals and foster growth.
Experience
Solutions Consultant
Aug 2023 — Present
Education
DeVry Institute of Technology
Bachelor of Science (BSc), Computer Information Systems
2010 — 2013
DeVry University
Bachelor of Science, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Skills
- Ticketing Software
- Microsoft Outlook
- Leadership
- Zendesk
- Microsoft Word
- Outlook
- Microsoft Office
- Research
- Windows
- Strategic Planning
- Program Management
- Gotoassist
- Samsung Knox
- Customer Service
- Spanish-English
- Active Directory Experience
- Training
- New Business Development
- Html
- Citrix
- Public Speaking
- Teaching
- Budgets
- Troubleshooting
- Powerpoint
- Microsoft Excel
- Windows Server
- Technical Support
- Business Development
- Microsoft Exchange
- Supervisory Experience
- English
- Airwatch
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