Gabriel Muñoz

About Gabriel Muñoz

I am passionate about technology, with a strong drive for innovation, development, and…

Experience

1. Sw App Cloud Tech Support Senior Analyst

   Accenture

   Dec 2020 — Present · NY, US

   Tier-3 local support for end-users and leadership in offices across the NY metroarea and remotely across the US.• Successfully resolved tickets through ServiceNow ticketing system exceeding SLA metrics.• Managed video conferencing buildouts and decommissions for acquisitions.• Apple Mac SME on the TXA team for the NY HQ office.• Coached and mentored new hires within the tech cohort in North America.• Assisted and delegated tech support on call bridges for venture and acquisitions.• On-boarded SoundCloud Media as a solution to play copyright-free ambient music across offices in the East Coast and Midwest.• Coordinated meeting support coverage on weekly basis for NY office.

Education

• University at Buffalo

  Computer Engineering

  2009 — 2014

• Herbert H. Lehman High School

  Diploma

  2005 — 2009

Skills

• Ios
• Network Administration
• Research
• Networking
• Active Directory
• Windows Server
• Problem Solving
• Microsoft Powerpoint
• Powerpoint
• Matlab
• Windows 7
• Visual Studio
• Printer Support
• Microsoft Teams
• Troubleshooting
• Program Management
• Mac Os X Server
• Audio Visual Support
• Android
• Teaching
• Printer Fleet Management
• Windows 10
• Conference Room Solutions
• Public Speaking
• Databases
• Sql
• Office 365
• Visio
• Mobile Devices
• Os X
• Mac Os
• Microsoft Office
• Java
• Inventory Management
• Data Analysis
• Software Development
• C++
• Technical Support
• Hardware Diagnostics