Gabriel Mantovani
Account Executive @VGW
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WORK HISTORY
Account Executive @VGW
Toronto, ON, CA
Delivering exceptional and unique customer service, promptly addressing client concerns to ensure long-term loyalty.• Managing multiple accounts simultaneously, maintaining organization and prioritizing tasks efficiently.• Boosting client satisfaction by developing strong relationships through effective communication.• Working remotely with minimal supervision, collaborating with operations, management, marketing and other teams to launch and improve our products and systems.• Navigating IT tools and browsers such as Salesforce, Zendesk, Tableau, Confluence, Braze, Back Office, Payments Admin, Slack, Okta, and others) with extreme attention to detail and organization.• Successfully identifying and assessing customers needs to solve problems with minimum touchpoint, addressing issues related to payments, redemptions, gaming results, disputes, loyalty perks, and account limits.• Demonstrating high-level empathy, interpreting customer intentions and displaying curiosity to resolve problems thoroughly.• Following strict internal procedures, guidelines and policies, especially around language use related to our patented model.• Building sustainable relationships with our high-end customer portfolio through friendly, professional,and trustworthy interactions. • Solving complex issues and escalating them to appropriate team as necessary.
EDUCATION
University of Toronto
Human Resources (CHRP), Human Resources Management and Services
Centro Universitário UniMetrocamp
Bachelor’s degree in Mass Communication with Major in Public Relations
ABOUT GABRIEL MANTOVANI
Hello and welcome! I\'m Gabriel and it\'s great to see you here! I\'m a Client-Service and Human Resources professional with ability to demonstrate tact, diplomacy, respect for the confidentiality and a desire to achieve a high level of satisfaction, I started my career in a large technology company which I could implement and manage the Global Mobility department. I developed a considerable corporate service for international assignments, worked adding value across Human Resources, Compensation, Tax, Finance, Legal and other Business Units, also represented the company with government agencies. At VGW, my focus is on nurturing customer relationships and ensuring satisfaction through strategic account management that results in a high level of retention. Leveraging a year\'s experience in client care at Johnson Controls, I successfully manage a portfolio with revenues ranging from $3M to $5M, emphasizing superior service and customer loyalty. My competencies in analytical thinking and interpersonal communication are key to developing customer-focused strategies that drive business growth. As a professional committed to excellence, I prioritize understanding each client\'s unique needs, facilitating seamless service delivery, and fostering long-term partnerships. If you\'re interested in how my skills can benefit your company, it will be a pleasure to connect!
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