Gabriel Lugo

About Gabriel Lugo

I bring with me over 30 + years of franchising, retail and owner operator experience. My multi-faceted background includes operations, financial, marketing and sales management consultation and support, as well as training and development. I have successfully trained and motivated many new and existing franchisees and business owners throughout my career. My direct approach to business has gained me the respect of both my peers and the franchise and business owners. Further, having owned and worked in our family business along with owning a dry cleaning delivery service, I learned – first-hand – how to run a successful business and know what it takes to survive in a very competitive marketplace.

Experience

1. Regional Director

   PuroClean

   Feb 2019 — Present · Tamarc, FL, US

   20••••24 Regional Director of the Year! Increases Franchise Owners accountability for delivering on their business plans through collaboration across the PuroClean organization, analysis of their performance, and engagement towards customer excellence, ensuring alignment of goals• Measures and provides strategy on improving operational performance.• Executes regular on-site evaluations of the service and quality standards to ensure compliance and customer service• Responsible for the on-boarding of new Franchise Owners. Leads existing teams and efforts to recruit and on-board new talent to increase the organization’s excellence and capability. • Directs and continuously improve operations to meet objectives for operational excellence. Identifies, plans and executes areas for improvement to ensure consistent legendary service to customers.• Budget and profit responsibility and ensuring cost control. Plans and executes strategies to increase sales while controlling operational costs. Identifies trends and forecasts branch budgets.• Develops annual operating plan and forecast update within year.• Challenges and inspires employees to achieve business results.• Regularly analyzes a variety of financial, operational, and other information reports and interprets data to identify trends or potential problems and recommends corrective actions or solutions.• Manages the Franchise Owners and maintains communication with them regarding the quality of their business operations.

Education

• Valley and MoorPark College

  AA, Communications

  1988 — 1990

Skills

• Small Business
• New Business Development
• Franchising
• Account Management
• Strategic Planning
• Customer Service
• Marketing
• Sales Management
• Sales
• Operations Management
• Budgets
• Small Business, Operations Management, Account Management, Strategic Planning, S
• Analysis
• B2b
• Business Development
• Business Planning
• Coaching
• Cold Calling
• Contract Negotiation
• Customer Retention
• Customer Satisfaction
• Direct Marketing
• Direct Sales
• Employee Training
• Executive Management
• Financial Analysis
• Insurance
• Inventory Management
• Lead Generation
• Leadership
• Leadership Development
• Management
• Market Planning
• Marketing Communications
• Marketing Strategy
• Mold Remediation
• Negotiation
• Project Planning
• Selling
• Start-Ups