Gabriel Langella
Vice President Customer Operations - Travel Distribution @Amadeus
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WORK HISTORY
Vice President Customer Operations - Travel Distribution @Amadeus
Business Landscape: Amadeus Travel Distribution WWManagement:~1300 FTEs. Footprint:+60 countriesScope of responsibility: Delivery management, Implementation, Training & Knowledge, Customer Care, Security Organization identity repositioning on contribution/role/value in Customer Life Cycle, translating into attrition reduction and eNPS (employee net promoter score) increase - Footprint strategy redesign and implementation - Service strategy around baselining (cost optim play) and chargeable services (monetization play)- Transformation of overall Operations with integration of new GenAI capabilities - Construction and drive of initiative (Super Epic) to evaluate AI impact and strategy within Travel Distribution overall
EDUCATION
MIAGE
Master in computer science and business management
Military service
Military Conscription - Infantry
IAE FRANCE - Écoles Universitaires de Management
DESS, Business Administration and Management, General
SKILLS
ABOUT GABRIEL LANGELLA
20+ year experience in IT and travel industry. Highly customer focused- 20+ year experience in international management, in a networked environment/organization, multicultural approach- Executive management, change management, accountability, flexibility and pro-activity- Ability to make complex decisions in a timely manner. Assesses risks and analyses consequences of decisions- Excellent communicator. Persuasive and inspires others. Promotes a sense of belonging- Proactive, entrepreneurial mindset, highly analytical, committed, high resistance to stressful environment
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