Gabriel Marcus
Service Technician @Canadian Solar Inc.
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WORK HISTORY
Service Technician @Canadian Solar Inc.
Los Angeles, CA, US
Carried out remote trouble-shooting of a newly launched product, testing electrical & firmware configurations• Documented trouble-shooting technique and findings. Maintained a debug guide to help standardize practices• Configured the newly launched Salesforce to optimize work flow, case management, auto-response inserts• Documented potential improvements to the product and user/installer experience and relayed those efficiently to the Research and Development team• Created an onboarding guide to expedite and efficiently train new hires in the department
EDUCATION
American University
Bachelor of Arts (BA), International Relations and Affairs
ABOUT GABRIEL MARCUS
I am an experienced Technical Specialist with a demonstrated history of working to solve problems from a technical, mechanical, and organizational perspective. I have a long-held interest in renewable energy and sustainable solutions, stemming from my BA in International Relations and minor in Finance from American University, where I primarily focused on energy and the environment in Southeast Asia. Additionally, I have a large interest in cycling, and am the current treasurer of the Bicycle Kitchen; a non-profit in LA that teaches people how to build and fix their own bicycles. In addition to my mechanical interest with this organization, I have also helped win grants for them, led the re-financing of the current building, and lead a number of organizational initiatives that help the non-profit adapt to contemporary challenges (Covid difficulties, volunteer recruitment, effective organizational communication).
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