Gabe Hernandez

About Gabe Hernandez

Cyber Product Ops Manager at Capital One | Blending systems thinking, behavioral insights, and internal tooling to deliver high-leverage capabilities in cybersecurity.I lead efforts to turn fragmented data into actionable clarity for cyber teams—without adding clicks, tools, or friction for end users. Last year’s wins include- Built brand-new visibility into roadmap churn (rescheduling high-priority items), self-updating dashboards across Jira, Snowflake, and QuickSight, and automations that ingest legacy Google Slides roadmaps into trackable JQL/SQL queries. These were quick internal builds using existing APIs and GenAI—no new spend, no committees, just results- Developed an embedded GenAI coaching tool in Google Sheets that auto-polishes roadmap item titles/blurbs to governance standards (e.g,\'provides X by doing Y to increase Z\'), enforces <160 char limits, and provides verb/tense feedback—slashing review time by 50–75% on adoption- Prototyped predictive models on Jira data (.79 AUC) that flag zombie tickets early via staleness signals (e.g, 90-day inactivity cliff) and \"prettiness penalty\"(over-filled fields correlate with lower completion), surfacing risks faster without more governance.My approach? Understand the game people are already playing, then architect quiet nudges that align behaviors to better outcomes. Drawing from game theory and persuasion principles, I design solutions that respect existing workflows while unlocking real efficiency—reducing manual effort, predicting failures, and improving adoption organically.Currently prototyping: SOAR tool orchestration to silently sync risk registration system entries to Jira, auto-populate roadmaps in Confluence, and gate visibility behind data quality—zero extra clicks, slashing manual toil.Background: Retired US Army Aviator and Air Force ATC/avionics tech, with a Master\'s in Applied & Computational Mathematics (Johns Hopkins) and AWS Solutions Architect + Machine Learning certs. I thrive at the intersection of ops, data, security, and human factors—figuring out how to make complex systems work for people, not against them.Passionate about infinite scalability through simplicity: automate the boring, empower the innovative. Always open to connecting on cyber ops innovation, internal tooling hacks, or turning chaos into dashboards.Outside work, I apply the same disciplined, long-term thinking as a value investor, drawing from Buffett, Lynch, Greenblatt, and Seessel to build edges in uncertain markets—mirroring how I architect scalable ops solutions.

Experience

1. Manager, Cyber Product Operations & Ai

   Capital One

   Oct 2024 — Present · Edmond, OK, US

Education

• Community College of the Air Force

  Associate of Science (A.S.), Avionics Systems Technology

  2002 — 2006

• Community College of the Air Force

  Associate of Science (AS), Airway Science

  2009 — 2010

• Johns Hopkins Whiting School of Engineering

  Master of Science - MS, Applied and Computational Mathematics

  2019 — 2022

• University of Maryland Global Campus

  Bachelor’s Degree, Political Science and Government

  2008

Skills

• Radar
• Fly Fishing
• Operational Planning
• Amps
• Weapons Handling
• Aerospace
• Veterans
• Microsoft Office
• Aviation
• Air Traffic Control
• Aircraft Maintenance
• Force Protection
• Aircraft Management
• Weapons
• Exercises
• Program Management
• Bass Fishing
• Rock Climbing
• Military Operations
• Army
• Helicopters
• Dod
• National Security
• Avionics
• Leadership
• Defense
• Aviation Regulations
• Training
• Aircraft
• Flight Planning
• Hunting
• Military Training
• Military Experience
• Military Aviation
• Command
• Security Clearance
• Military
• Piloting
• Research