Gabriel Haynie
Healthcare Support Manager @Crowe
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WORK HISTORY
Healthcare Support Manager @Crowe
Indianapolis, IN, US
Support our various healthcare related SQL based software solutions-Improved the support desk from a one person operation to a multi-tiered support group-Create and maintained a change management process for both code and environmental changes-Setup and supported ServiceNow as our help desk solution-Write many procedures and policies-Train staff and clients-Manage the Tier 1 support team-Support our VPN connections to our many clients.
EDUCATION
Indiana University Bloomington
B.A., Double Major: Mass Communications, East Asian Languages and Literature (Japanese)
Ball State University
Master of Science, Information and Communication Sciences
SKILLS
ABOUT GABRIEL HAYNIE
I have over a decade of IT support experience in the health care industry and I enjoy establishing relationships between customers and technical teams.I have created multiple help desk from the ground up and even won RFPs with the Federal Government to create help desks. I have instituted change management programs and IT security programs from the ground up. I have also taught IT classes at the college level.Specialties: SQL/MySQL; HTML; PHP; ASP; CSS; JavaScript; Visual Basic; Turbo PascalCertified Novell AdministratorLAN installation and maintenanceAVAYA Switch Administration including Intuity Audix admin.Helped NGS achieve ISO and CMI level 3 certificationsStrong oral and written communicationBudget ManagementPresentationOrganizationManagementProject ManagementTechnical ResearchExcellent Customer ServiceJapanese LanguageAmerican Sign LanguageSome Spanish Language
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