Gabriel Balaz
Concierge Manager @The Grove
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WORK HISTORY
Concierge Manager @The Grove
To ensure that there are appropriate professional standards of behaviour in the department*To monitor the standards of work, working practices, productivity and standards of customer care of the members of the department*To run the Concierge desk efficiently*To establish and maintain effective all-round control of the department through delegation and co-ordination*To work closely with management and subordinates, stimulating motivation and a sense of group satisfaction*To liaise with reception and reservations for details of groups, VIPs, Leaders Club members, Amex Centurion members, regular guests and advise team accordingly*Communicate directly with guests, both in person and by telephone*Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules, area maps, brochures and other literature*Arrange tickets, bookings, appointments, couriers and reservations for guests
EDUCATION
West Herts College
Creating Web Pages Level 1
University of Nitra
Tourist Guide
Amersham & Wycombe College
Skills for Life Level 2
Secondary Industrial School Komarno
Economy & Accounts
West Herts College
Creating Web Pages Level 2
Norwich City College
OCR Adult Literacy Level 2
Secondary Grammar School Zeliezovce
History & Geography
SKILLS
ABOUT GABRIEL BALAZ
Concierge Manager at The Grove Hotel
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