Gabriel Martins

About Gabriel Martins

Experienced Inside Sales Engineer with a proven track record of helping customers optimize their security tools and leverage security best practices. Skilled in developing efficient problem-solving strategies, with 2.5 years of Inside Sales and 6+ years of Trilingual Technical Support Engineer experience.Skills-Languages: Fluent in English, Portuguese (Native), and Spanish (Full Professional Proficiency)-Software: Sophos Products such as Intercept X Advanced with XDR/MDR, Central Device Encryption, E-mail Advanced, Phish Threat, Mobile Advanced & Firewall.McAfee/Trellix products such as; E-Policy Orchestrator, EPO-Cloud, Agent, Threat Intelligence Exchange, Data Exchange Layer, Drive Encryption, Data Loss Prevention (DLP), Endpoint Security Threat Prevention, Web Control, and Firewall-Experience with: Microsoft SQL, Microsoft Exchange Server, Active Directory, Networking, TCP/IP, DNS, HTTP/HTTPS-Installation and Configuration, troubleshooting & Problem-Solving-Security and information gathering tools like nslookup, traceroute, ping, and netstat-Knowledge of Windows OS, basic familiarity with MAC/Linux Operating Systems-Basic familiarity with Virtualization technologies such as VMWare, and Hyper-V-Basic familiarity with compliances such as HIPPA, PCI, and other security frameworks such as NIST.Development Experience-Acted as a technical resource for the sales team by providing product demonstrations on a range of solutions, including Endpoint Security, Email Security, Phishing Awareness, Firewall, Mobile, and more-Successfully executed customer health checks resulting in a higher renewal rate and the identification of opportunities to provide additional products or services to address customer concerns- Demonstrated expertise in problem-solving by reproducing issues in a virtual lab environment and identifying efficient solutions- Collaborated with advanced/development teams to find solutions for complex problems and improve overall performance by testing solutions-Excelled in customer education by providing clear and easy-to-follow instructions for product usage, simplifying complex tasks, and enabling customers to fully utilize our products.

Experience

1. Senior Technical Support Engineer

   Trellix

   Dec 2025 — Present · Dallas, TX, US