Gabi Meszaros
Leading Managed Services for North America including NOC, Technical Support, and Dispatch Operations…
- Role
- Head of Operations Center (Noc, Techincal Support, Dispatch) - North America at Motorola Solutions
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Head of Operations Center (Noc, Techincal Support, Dispatch) - North America
Dec 2018 — Present · Schaumburg, IL, US
Lead NOC, Technical Support, and Dispatch/Service Desk Teams with staff located in Schaumburg, IL and Reynosa, Mexico.• Drive efficiency and quality through improvements to workflow and collaboration on tools automation.• Lead with the goal of best-in-class customer service.• Foster a team culture of dedication, enthusiasm, and growth to support a broader culture of high achievement in the organization as a whole.• Leverage ITIL foundations/best practices in approach.• Manage departments to meet operational/budgetary goals.• Improve efficiency through cross-training and process improvement. • Created NOC Technical Support Team focused on resolving incidents remotely.• Work to build and improve relationships with Field and Support Management roles, participating in escalation meetings with Operations Managers and customers.• Participate in monthly and quarterly Governance and Operations Review meetings.• Perform ongoing review of SLA performance for Incidents and Service Requests. Analyze deviations and causes with teams to create action items that drive continual improvement.
Education
Columbia College Chicago
Recording Arts Technology/Technician
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